Independent Betting Adjudication Service unveils plans for becoming Gambling Ombudsman

2 August 2022
(PRESS RELEASE) -- Today, The Independent Betting Adjudication Service unveils new plans for becoming the new Gambling Ombudsman.

It is reported the Government will publish its White Paper on gambling reform shortly, calling for the creation of a new Ombudsman. This will better protect consumers and raise industry standards across the board.

IBAS is the leading gambling specialist Alternative Dispute Resolution Service, dealing with over 80% of UK gambling complaints and many overseas disputes. We have nearly 25 years’ experience – having resolved over 85,000 gambling disputes.

Our roadmap outlines:

- Aims and a governance framework setting out the new Ombudsman's remit.

- The need for new and compulsory funding from the industry while ensuring impartiality remains at the heart of all gambling dispute decisions.

- A Fair Play Code, outlining the criteria for deciding complaints and including the fairness of terms and conditions and harmful gambling complaints.

Richard Hayler, Managing Director said:
“IBAS’s experience, expertise and commitment to independent decisions are unparalleled – having resolved over 85,000 gambling disputes.

“I welcome the creation of a new Ombudsman, but for this to work it needs to be run by an organization that understands the sector and has a track record of helping and protecting consumers. An Ombudsman with additional resources, built on the foundations of IBAS is best placed to hit the ground running, protecting consumers, and raising industry standards through fair, consistent decision making and constructive dispute avoidance feedback.”

Andrew Fraser, Chairman said:
“It’s an exciting time for the gambling industry. There is a real opportunity to enhance the service offered to gambling customers through a new Ombudsman.

“IBAS has been committed to providing an accessible, fair, and independent service to all gambling consumers. Our plan for a Gambling Ombudsman would make sure consumers are protected and avoid the backlog of complaints. On top of this, this plan provides a solution that works for Government, the Regulator, and the industry.”