Wednesday, 21 May 2025

Majority of gaming companies struggle with fraud, according to CASEXE

17 August 2017
(PRESS RELEASE) -- The CASEXE research department has conducted a survey among existing internet casino operators on the topical issues of online gaming business. In total, 50 gambling companies, operating in the CIS and European countries, have participated in the research. The survey ran from June-July 2017.
Fraud
An overwhelming majority of 94% of respondents have reported on regular problems with fraud. Most of the online gaming business owners are concerned about the number of bonus hunters. This type of fraudulent activity was indicated by 85% of the operators.
Multi-accounting also proved to be a big problem. According to the study, this is the second most prevalant issue, reported by 75% of respondents. Thirty-one percent of participants have indicated financial fraud troubles, while the other type of cheating has taken more than a third, also at 31%.
Payment systems
Based on survey, 82% of online gaming business proprietors are dissatisfied with payment systems integrated into their online casino projects. Mainly, the problems of regional restricted acceptance of payments are highlighted by 72% of surveyed. The next issue is payment delays and financial gambling operations faced by half of the operators (55%).
Over a third (34%) of respondents have disclosed that online payment systems offer excessively high banking fees that are unreasonable for gambling business. Nineteen percent of the operators reported on payment software failures or delays in regular manner.
Content
The frustration with gaming content was expressed by 45% of the respondents. The online casino vendors are complaining of the following subjects:
  • 65% have noted a very frequent winning chains in online slots.
  • 29% have reported technical content problems.
  • 44% are unhappy with the suggested commercial terms of cooperation.
The study has also found out that a quarter of the online gaming business owners are not satisfied with the affiliates. Nineteen percent of respondents have noted similar problems with platform providers for online casinos.
Summary
The data obtained by CASEXE is another reaffirmation of the need to optimize operation for internet gaming operators. CASEXE is focusing on those aspects that are considered as concurrent key issues for online casino owners.