1. Regulatory Compliance. GVCA members will operate their online casino properties under a legitimate gaming license from a sovereign jurisdiction and will abide by the laws and regulations of that jurisdiction. The jurisdiction, governing body and license number will be made available to players.

2. Accountability. To instill player confidence, GVCA members operating their online casino properties from a sovereign jurisdiction voluntarily agree to make their software, algorithms, servers and methods available for inspection and review by any legitimate gaming commission or governmental authority of that jurisdiction.

Periodic Review. All GVCA members agree to undergo periodic, unannounced testing and review of operations and practices by GVCA or, at GVCA’s request, by any independent testing authority recognized by GVCA.

3. Fairness of Games. GVCA member casinos will be powered by Grand Virtual software to ensure fair and completely random play. The Grand Virtual online gaming technology:

Uses industry standard Las Vegas odds and rules;
Has a sophisticated Random Number Generator (RNG) and thoroughly vetted gaming algorithms designed to make simulated devices or actions, such as roulette wheels, rolling dice or card shuffling, behave in the same manner as their corresponding real-life versions;
Has truly random play that is statistically verified through millions of trials during periodic functional testing;
Uses the same algorithms and odds to ensure that free or no-money versions of the games are behaviorally equivalent to real-money games.

4. Prompt Payouts. All GVCA members strive to make payouts as secure, safe and prompt as possible. Members offer a range of payout methods and always attempt to use the most expedient method allowed by the player’s preferences.

5. Payout Percentages. Average payout percentages will be made available to players and randomly verified by GVCA or another reputable, independent 3rd party auditing organization approved by GVCA. Payout percentages will use the accepted industry standard of calculating the total winnings as a percentage of total wagers, either for a particular game or aggregated for the entire casino system.

6. Posted Rules. The rules for each game on GVCA member sites will be posted so players can access them at any time during play, and the gaming software will be regularly tested to assure that it executes according to the posted rules.

7. Truth in Advertising. GVCA members will be accurate and truthful when promoting odds, payout percentages, and winnings.

8. Fiscal Probity. In upholding their fiduciary responsibility to be prudent and circumspect in their financial operations, GVCA members will:

Ensure that there is adequate financing available to pay all obligations to vendors, suppliers, partners and affiliates and that sufficient working capital is available to maintain viable, ongoing operations;
Maintain sufficient cash reserves to be able to handle anticipated winning payouts plus all legitimate withdrawals of player deposits on hand;
Keep accurate records of financial activity in accordance with generally accepted best practices within the industry;
Pay legitimate winnings and account balances on demand in a timely manner;
Follow and adhere to all relevant jurisdictional laws pertaining to financial and transaction reporting;
Conduct their banking and financial affairs in accordance with generally accepted standards of internationally recognized financial institutions.

9. System and Data Security. GVCA members will use the best technology and operational practices to protect players’ sensitive financial information, including credit card numbers, expiration dates, billing addresses and other account data. This high security methodology will cover all of the following:

Data transmission over the Internet,
Data storage, data archiving,
Data transmission to private financial networks,
Data handling and data access by authorized users,
Internal and external breaches of the network, firewalls, systems, physical environment, banking connections, gaming applications and databases.

10. Player Privacy and Confidentiality. In order to protect player privacy and confidentiality, GVCA members will:

Never disclose personal or financial information provided by players to third party organizations except as necessary to conduct player-authorized financial transactions or to satisfy lawful requirements by authorized government agencies;
Only use generic gaming activity data for research and analysis;
Mask the full identity of players when promoting or announcing their winnings publicly (e.g. by using only first name/last initial and country — "HansB from Germany just won $5000 in roulette");
Put adequate controls in place to restrict casino employee access to personal or financial information;
Post their privacy and confidentiality policies for players to review.

11. Connection Integrity. GVCA members will take steps to insure that wagers are protected in case of player disconnection or power failure during play.

12. Superior Customer Service. All GVCA members are dedicated to providing unsurpassed customer service, including:

Customer support in a choice of 16 languages;
Live online chat with multi-lingual customer service representatives to get fast help with account or gaming issues;
Answering questions in a timely, courteous manner;
Providing user interfaces, games, rules and websites in a choice of 16 languages;
Offering built-in player-accessed account management utilities to change password, contact information, update email address, etc.;
Using built-in secure online wallet to hold credit card or payment account information;
Making available a secure "Record of Transactions" online utility for each player to view all purchases, cashouts and daily balances;
Providing multiple avenues for dispute or problem resolutions;
Being receptive to suggestions, feedback and complaints in order to improve every player’s experience.

13. Player Registration and Authenticity. GVCA members will require players to register and provide sufficient identification to reasonably permit authentication for financial transactions and to have viable contact information to correct any errors so that payments go to the intended player. Players seeking real-money gaming will be asked to provide:

Name
Unique account username and password
Billing Address (to make payments and receive winnings)
Age
Locality of residence (if different from billing address)
Functioning email address (for good communication and problem resolution)

14. Jurisdictional Controls. GVCA members will utilize the Grand Virtual software platform’s advanced ability to restrict access based on player location in a best effort to comply with locale-based gaming regulations, where known. Using these advanced controls:

GVCA members will not accept U.S. or Canadian residents for real-money play.

15. Restrict Access by Minors. GVCA members will require players to affirm they are of legal age, institute reasonable measures to confirm the information and block access by minors when identified.

16. Reduce Problem Gambling. GVCA members will implement adequate procedures to identify and curtail compulsive gambling by problem gamblers, including posting loss limits, offering direct access to Gambler’s Anonymous and making referrals to other counseling organizations.

17. Fraud Screening. GVCA members will diligently use the Grand Virtual software platform’s comprehensive fraud screening tools to detect fraudulent activity and employ the built-in controls to block future access by players who engage in fraud. Furthermore, members will contribute their fraud screening data to the GVCA Risk Management Database that is available to all members so every casino in the Alliance will have the advantage of denying access to known cheaters. Whenever possible, GVCA members will cooperate fully with local, regional and national authorities to help prosecute fraudulent players to the fullest extent allowable by law.

18. Posting Terms of Use. GVCA members will post the terms and conditions by which players may use their online gaming property for real-money play.

19. Bonus Terms and Conditions. GVCA members will post the terms and conditions for awarding gift, bonus or compensation chips.

20. Dispute Resolution and Data Archiving. In order to provide prompt and efficient dispute resolution, all GVCA members will retain detailed transaction and gaming records which will be archived in a safe, secure offsite facility and which will be accessible by GVCA or by any legitimate gaming commission or government authority of the jurisdiction that issued the gaming license. Players may request that GVCA arbitrate in any dispute with an Alliance member. In such cases, the decision rendered by GVCA will be final and binding on all parties.

21. Interactive Gaming Council. All GVCA members will abide by the Code of Conduct established by the Interactive Gaming Council (IGC), the premier trade organization of the online gaming industry.

22. Superior Entertainment. All GVCA members use advanced Grand Virtual gaming software for the best in entertaining, realistic, multimedia games.

23. GVCA Link. All GVCA members will display the Grand Virtual Casino Alliance logo to assure players that their online gaming site adheres to this Code of Conduct.