LONDON – (PRESS RELEASE) -- The online casino and poker room
standards authority eCOGRA was voted the gold medal for Top Watchdog by over
27,000 players voting in the 2005 Gambling Online Magazine annual awards this
week.
Announcing the award, magazine manager Lisa Gregory said: "The readers of
Gambling Online Magazine have voted the award of a gold medal to eCOGRA in
the Best Watchdog category for 2005.
"Throughout the year eCOGRA has set admirable benchmark standards for
player protection and operational efficiency at its "Play It Safe" seal
casinos and poker rooms, benefiting players and the industry alike. The work
of the Fair Gaming Advocate in particular has been an inspiration in terms of
transparent, fast and fair resolutions and highly professional
communications."
Resolving player disputes with the casinos and poker rooms under its
authority is a key aspect of eCOGRA as an international non-profit body which
offers the free Fair Gaming Advocate mediation service to players who have
been unable to resolve disputes at casino or poker room level.
Andrew Beveridge, CEO of eCOGRA said that the board of directors was
delighted with the accolade. "Player protection is the primary goal of eCOGRA
around which our requirements and standards are framed, so it is very
rewarding that players have recognised our efforts in this way," he said.
Disputes involving eCOGRA's 56 "Play It Safe" seal operations are a
miniscule percentage of the large number of wagers placed every day,
Beveridge noted. "Every case is assessed independently on its merits. On
average, our Fair Gaming Advocate has been able to resolve the majority of
issues within 48 hours. That's a standard we are proud of and will strive to
maintain."