(PRESS RELEASE) -- On 26 June, Matt Primeaux, Executive Managing Director & President of Hard Rock Bet issued the following statement in response to 25 June’s free-to-play Live Trivia event held on the
Hard Rock Casino app where all winning players were inadvertently awarded $5,000 each in cash:
“When made aware of the incorrect Live Trivia payouts, our response was quick and deliberate: the awards stand. While others may have tried to claw back the $5,000 awards – Hard Rock Bet wants to put our customers first wherever possible, not just when it’s convenient.
Hard Rock Bet Casino is determined to provide our players with a simple, fair, and transparent entertainment experience – not one filled with terms and conditions, asterisks, and promotions that can never fully be won. We have 3,000+ games, valuable loyalty rewards, and a top-rated app. We’re doubling down on what matters most to our players: 24/7 local support, the fastest withdrawals possible, and valuable yet straight forward promotions.”