NETeller withdrawals on hold for U.S. customer

1 February 2007

NETeller's American customers are out of withdrawal options and are being asked to wait patiently while the company tries to determine how to move money to the U.S.



The embattled e-wallet is getting so many phone calls about withdrawals - the first message that customers hear when they call the help-line is that "NETeller does not have an estimated time for resolution." NETeller also suspended ATM card privileges for Americans last weekend.



Customers are being directed to and FAQ at www.updates.neteller.com for answers. Visitors there are told:

"As a top priority, we are working to resolve all withdrawal issues, but in the meantime we continue to maintain these funds in trust on your behalf. Please check this page regularly for more updates."



Customers can still call the help-line at 1-888-258-5859 and speak to a live operator for more information. They can also sign up for NETeller's new information email service by visiting the update page and sending NETeller their email address.



Both the help-line and the Web site reassure customers that their money is being held safely in trust, and will become available soon.