NETeller withdrawals on hold for U.S. customer

1 February 2007

NETeller's American customers are out of withdrawal options and are being asked to wait patiently while the company tries to determine how to move money to the U.S.

The embattled e-wallet is getting so many phone calls about withdrawals - the first message that customers hear when they call the help-line is that "NETeller does not have an estimated time for resolution." NETeller also suspended ATM card privileges for Americans last weekend.

Customers are being directed to and FAQ at for answers. Visitors there are told:

"As a top priority, we are working to resolve all withdrawal issues, but in the meantime we continue to maintain these funds in trust on your behalf. Please check this page regularly for more updates."

Customers can still call the help-line at 1-888-258-5859 and speak to a live operator for more information. They can also sign up for NETeller's new information email service by visiting the update page and sending NETeller their email address.

Both the help-line and the Web site reassure customers that their money is being held safely in trust, and will become available soon.

Ryan McLane

Articles by Ryan McLane was a poker reporter for Casino City. Although he has a strong background in reporting, the same can't be said for his poker skills. He has never won a major tournament nor is he a professional player. He applied for this job thinking it was a joke, only to find it out that it's true, people will pay you to write about poker. His favorite word is ridiculous. After receiving his BA in History from Stonehill College in Easton, MA, he somehow ended up freelance reporting for a couple years before being deployed to Operation Iraqi Freedom III with the Massachusetts National Guard. He's back now and is a strong advocate of the phrase "God Bless America." Currently, Ryan lives in Boston and occasionally makes international treks to cover tournament poker and news. Feature writing is his passion and there is no need to ask for his opinion, he'll probably offer it first - free of charge.